Effective Date: 30 December 2025
Samara Speaking Pty Ltd (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit samaraspeaking.com (“Website”) or engage in our coaching services, programs, digital products, workshops, or other offerings (“Services”).
By using our Website or Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information including but not limited to:
Full name
Email address
Phone number
Billing address
Payment information (processed via secure third-party providers)
Information submitted through application forms or intake questionnaires
Information shared during coaching sessions
Website usage data (IP address, browser type, device information)
We collect personal information when you:
Visit our Website
Submit an enquiry or application
Purchase a product or service
Subscribe to our email communications
Participate in coaching or programs
2. How We Use Your Information
We may use your personal information to:
Deliver coaching services and programs
Process payments and manage transactions
Communicate with you regarding your purchase or enquiry
Provide customer support
Send marketing communications (you may unsubscribe at any time)
Improve our Website and Services
Comply with legal obligations
We do not sell your personal information.
3. Legal Basis for Processing (GDPR)
If you are located in the European Union, we process your personal data under one or more of the following lawful bases:
Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
You may withdraw consent at any time by contacting us.
4. Payment Information
All payment transactions are processed through secure third-party payment gateways.
We do not store full credit card details on our servers.
Payment processors handle your payment data in accordance with their own privacy policies and security standards.
5. Protection of Your Information & Secure Transmissions
We implement commercially reasonable and industry-standard security measures to protect your personal information, including:
SSL encryption
Secure servers
Restricted access to sensitive data
However, no method of transmission over the internet is completely secure.
Email communication is inherently insecure. Any sensitive information transmitted via email is done at your own risk.
6. Data Storage & Third-Party Service Providers
We may use trusted third-party service providers to operate our business, including:
Payment processors
Email marketing platforms
Customer relationship management (CRM) systems
Scheduling software
Online portals and document management systems
Website hosting providers
Analytics services
These providers may access personal information only as necessary to perform services on our behalf and are required to maintain confidentiality and security safeguards.
We take reasonable steps to ensure third-party providers comply with applicable privacy laws.
7. International Data Transfers
If you are located outside Australia, your personal information may be transferred to and processed in Australia or other countries where our service providers operate.
By using our Website or Services, you consent to such transfers.
We take reasonable steps to ensure that international data transfers are handled securely and in accordance with applicable laws.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our Services
Fulfil contractual obligations
Comply with legal and tax requirements
Resolve disputes
Enforce agreements
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
9. Cookies & Tracking Technologies
Our Website may use cookies and similar tracking technologies to:
Enhance user experience
Analyse website traffic
Improve performance and functionality
You may disable cookies through your browser settings. However, some Website features may not function properly if cookies are disabled.
10. Your Privacy Rights
Australian Residents
Under the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), you have the right to:
Access personal information we hold about you
Request correction of inaccurate or outdated information
Lodge a complaint about the handling of your personal information
Complaints may also be made to the Office of the Australian Information Commissioner (OAIC).
European Union Residents (GDPR)
If you are located in the European Union, you have the right to:
Be informed about how your data is collected and used
Access and obtain a copy of your personal data
Rectify inaccurate or incomplete information
Request deletion (“right to be forgotten”)
Restrict or object to processing
Request data portability
Not be subject to automated decision-making or profiling
You may lodge a complaint with your local Data Protection Authority.
11. Confidentiality of Coaching Information
Information shared during private coaching sessions is treated as confidential and handled with professional discretion.
However, confidentiality may be limited where disclosure is required by law or where there is a risk of harm to yourself or others.
Coaching services are not therapy, counselling, or medical treatment.
12. Policy Updates
We may update this Privacy Policy from time to time.
The most current version will always be available on this page with the effective date listed above.
Your continued use of the Website or Services after updates constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
[email protected]
Samara Speaking Pty Ltd
Australia