Effective Date: 1 July 2025
Samara Speaking Pty Ltd ("Company," "we," "us," "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit samaraspeaking.com ("Website") or engage with our coaching services, programs, digital products, workshops, or other offerings ("Services").
By using our Website or Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following personal information:
Full name, email address, phone number, and billing address
Payment information (processed securely via third-party providers)
Information submitted through application forms or intake questionnaires
Information shared during coaching sessions
Website usage data including IP address, browser type, and device information
We collect this information when you visit our Website, submit an enquiry or application, purchase a product or service, subscribe to our email communications, or participate in our coaching programs.
2. How We Use Your Information
We use your personal information to deliver coaching services and programs, process payments and manage transactions, communicate with you regarding your purchase or enquiry, provide client support, send marketing communications (you may unsubscribe at any time), improve our Website and Services, and comply with legal obligations.
We do not sell your personal information.
3. Legal Basis for Processing (GDPR)
If you are located in the European Union, we process your personal data under one or more of the following lawful bases: your consent, performance of a contract, compliance with legal obligations, or our legitimate business interests. You may withdraw consent at any time by contacting us.
4. Payment Information
All payment transactions are processed through secure third-party payment gateways. We do not store full credit card details on our servers. Payment processors handle your payment data in accordance with their own privacy policies and security standards.
5. How We Protect Your Information
We implement commercially reasonable, industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and restricted access to sensitive data.
No method of transmission over the internet is completely secure. Email communication is inherently insecure, and any sensitive information transmitted via email is done at your own risk.
6. Third-Party Service Providers
We may share your personal information with trusted third-party providers who assist us in operating our business, including payment processors, email marketing platforms, CRM systems, scheduling software, online portals, website hosting providers, and analytics services.
These providers may access personal information only as necessary to perform services on our behalf and are required to maintain confidentiality and appropriate security safeguards. We take reasonable steps to ensure all third-party providers comply with applicable privacy laws.
7. International Data Transfers
If you are located outside Australia, your personal information may be transferred to and processed in Australia or other countries where our service providers operate. By using our Website or Services, you consent to such transfers. We take reasonable steps to ensure all international data transfers are handled securely and in accordance with applicable laws.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide our Services, fulfil contractual obligations, comply with legal and tax requirements, resolve disputes, and enforce agreements. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
9. Cookies & Tracking Technologies
Our Website may use cookies and similar tracking technologies to enhance user experience, analyse website traffic, and improve performance. You may disable cookies through your browser settings, however some Website features may not function properly if cookies are disabled.
10. Your Privacy Rights
Australian Residents
Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have the right to access personal information we hold about you, request correction of inaccurate or outdated information, and lodge a complaint about how your personal information is handled. Complaints may also be made to the Office of the Australian Information Commissioner (OAIC).
European Union Residents (GDPR)
If you are located in the European Union, you have the right to be informed about how your data is collected and used, access and obtain a copy of your personal data, rectify inaccurate or incomplete information, request deletion, restrict or object to processing, request data portability, and not be subject to automated decision-making or profiling. You may lodge a complaint with your local Data Protection Authority.
11. Confidentiality of Coaching Information
Information shared during private coaching sessions is treated as confidential and handled with professional discretion. Confidentiality may be limited where disclosure is required by law or where there is a risk of harm to yourself or others. Coaching services are not therapy, counselling, or medical treatment.
12. Policy Updates
We may update this Privacy Policy from time to time. The most current version will always be available on this page. Your continued use of the Website or Services after updates constitutes acceptance of the revised Privacy Policy.
13. Contact
Samara Speaking Pty Ltd, Australia