Effective Date: 1 July 2025
These Terms of Service ("Terms") govern your access to and use of samaraspeaking.com ("Website") and all coaching services, programs, digital products, workshops, events, and related services (collectively, "Services") offered by Samara Speaking Pty Ltd ("Company," "we," "us," "our").
By accessing our Website or purchasing our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Website or purchase our Services.
1. Eligibility
You must be at least 18 years of age and legally capable of entering into binding contracts. By using our Website or Services, you confirm you meet these requirements.
2. Privacy & Data Use
Your personal information is governed by our Privacy Policy, which outlines how we collect, use, store, and protect your data. By using our Website and Services, you consent to those practices.
3. Intellectual Property
All content provided through our Website and Services — including frameworks, materials, videos, downloads, written content, methodologies, branding, and program materials — is the exclusive property of Samara Speaking Pty Ltd.
You are granted a limited, personal, non-transferable, non-exclusive licence for personal use only. You may not reproduce, distribute, modify, share, resell, publish, or exploit any content without prior written consent. Unauthorised use may result in legal action.
4. Educational Nature of Services
All Services are provided for educational, informational, and personal development purposes only. We do not guarantee specific outcomes, results, financial gains, personal transformation, or business success. Results depend entirely on your level of engagement, responsibility, and action. You acknowledge that you are fully responsible for your decisions, actions, and results.
5. Program Changes
Samara Speaking Pty Ltd reserves the right to make changes to any program, event, or service at any time. This includes, but is not limited to, changes to call dates, content, format, guest experts, venues, and additional inclusions. Where changes are made, we will notify you in writing. No refund is available under these circumstances. Any applicable rescheduling or transfer fees will be waived where changes are initiated by the Company.
6. Third-Party Links & Services
Our Website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party websites. Accessing third-party sites is at your own risk.
7. Payments, Refunds & Financial Commitment
7.1 All Sales Final
All purchases are final and strictly non-refundable unless otherwise expressly agreed in writing by the Company. This includes coaching services, program enrolments, payment plans, deposits, digital products, event tickets, workshops, retreats, in-person experiences, and all physical or downloadable materials.
Refunds will not be provided for change of mind, personal circumstances, financial hardship, scheduling conflicts, perceived lack of results, withdrawal, or non-participation.
7.2 Deposits
Deposits secure your place in a program or service and remove that availability from other potential clients. All deposits are non-refundable and non-transferable under any circumstances.
7.3 Payment Plans & Instalment Agreements
If you select a payment plan, you agree to pay the total program investment in full through scheduled instalments. A payment plan is not a subscription and is not cancellable — it is a structured payment arrangement for the full agreed investment.
By entering into a payment plan, you acknowledge and agree that:
You are financially responsible for the total investment amount
Withdrawal, non-participation, or change of mind does not cancel or reduce your financial obligation
You must complete all scheduled payments regardless of participation level
Failure to complete instalment payments does not cancel your obligation to pay the remaining balance
If a payment fails or is declined, we reserve the right to suspend or revoke access to Services, cancel future sessions, recover the outstanding balance, and engage a third-party collections agency if necessary. You agree to be responsible for any fees incurred in recovering outstanding payments.
7.4 Minimum Commitment Period
Where applicable, enrolment constitutes a minimum commitment period as outlined at the time of purchase. Early withdrawal does not relieve you of financial responsibility for the full agreed investment.
7.5 Chargebacks & Payment Disputes
By completing your purchase, you agree not to initiate a chargeback or payment dispute without first contacting us to attempt resolution in good faith. Initiating a chargeback for a valid and agreed purchase constitutes a breach of these Terms. We reserve the right to provide proof of agreement to your financial institution. You agree to remain responsible for any fees, administrative costs, or losses incurred as a result of improper chargebacks or payment disputes.
7.6 Access to Digital Products
Access to digital content, online programs, or downloadable materials is granted immediately upon successful payment. Once access is provided, no cancellations, refunds, or exchanges will be permitted.
8. Liability
To the maximum extent permitted by law, all Services and Website content are provided "as is." We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Website or Services. You acknowledge that participation in coaching or personal development services is voluntary and undertaken at your own risk.
9. User Submissions & Testimonials
By submitting testimonials, feedback, reviews, or other content, you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, and publish such content for marketing, promotional, and educational purposes.
10. Changes to Terms
We reserve the right to update or modify these Terms at any time. The most current version will be available on our Website. Continued use of the Website or Services after changes are posted constitutes acceptance of those changes.
11. Governing Law
These Terms are governed by the laws of Australia. Any disputes will first be addressed through good faith negotiation. If unresolved, disputes may be referred to mediation or arbitration in accordance with Australian law. Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law or other applicable legislation.
13. Contact
Samara Speaking Pty Ltd, Australia